Frequently Asked Questions

Getting Started

No, you do not need to create an account in order to complete the checkout process. You may checkout anonymously.

If you have never shopped with us before, either online or in our brick and mortar store, create a guest account here. If you have shopped with us before and already have an in-store charge account with us, apply for online access to your existing account here.

If you are unsure, we are here to help. Just give us a call at (704) 908-3076 and ask to speak to anyone in our Accounts Receivable department or our E-Commerce Manager, Kyle Little.

Orders & Shipments

Yes, you can place your order with us online and pick up in our store. Just select In-store pickup as your delivery method during checkout.

We offer the following forms of delivery:

  • UPS
  • In-store pickup
  • Delivery by our driver (available to local businesses with charge accounts only)

Yes, our driver can deliver your online order to your doorstep or job site. To qualify for same-day delivery by our driver, your order must meet the following conditions:

  1. You have a business charge account with us and your account is in good standing;
  2. You place order order online before 11:00 am, Monday through Friday;
  3. Your delivery destination is in the Charlotte area; and
  4. You selected "Delivery - Our Truck" as your shipping method at checkout.

Orders placed after 11:00 am Monday through Friday or at any time on Saturday or Sunday are not eligible for same-day delivery, but will go out the following business day for morning delivery.

Yes. Shipping costs are calculated based on weight, destination, and service selected.

Purchasing Online

Please call us at (704) 333-3133 if you wish to cancel an order you placed with us online. If we have not yet shipped your order, we can reverse the charges.

Please call us at (704) 333-3133 during normal business hours (Monday through Friday, 7 am - 5 pm) and ask to speak with a sales representative.

Yes. When you are logged in, the prices you see on our website reflect your company's special pricing plan if you have one with us. Our online prices are the same as our in-store prices.

Business Accounts

If you would like to open a charge account with us, you can get the process started by downloading our Credit Application.

Submit your completed Credit Application to our credit manager by email at, by fax at (704) 374-0243, or mail.

Yes! To make a payment toward your business's line of credit through our website, log into your account and visit your account overview page. There, you may submit a payment using your checking account or credit card and select the invoices to which the payment should be applied.

Links to view your statements, invoices, open orders and quotes, are listed under the "My Account" section in the header menu. You must be signed for this link to be visible.

Product Selection & Availability

We currently offer over 25,000 products online and are adding more every day, but we stock much more than that and special order products for our customers all the time. If you cannot find exactly what you need through our website, do not hesitate to use our contact form or call us at (704) 333-3133 and ask to speak to a sales representative.

Payment Forms Accepted

We accept online payments by all major credit cards, including Visa, Mastercard, and American Express. In our physical store, we also accept contactless payments, including Apple Pay.

Your Account

Yes! If you already have an in-store account with us, please start here to gain online access to your existing account.

You can maintain your authorized to charge list by clicking on the "Authorized to Charge" link under the "My Account" tab in the main menu. You must be signed in for this link to be visible.